House Rules and FAQs

ID Proof

Guests are required to provide copies of ID Proof and Address Proof. Aadhar Card / Voter ID Card / Passport which will have both proofs in one document would be ideal.

Pets

We are also animal lovers. However, considering the fact that pets are likely to disturb co-residents and other neighbours, pets are not allowed on the premises.

Parties

As a corporate guest house, we are selective in the guests we accommodate. To ensure the comfort and safety of all our visitors, we kindly do not host weekend/birthday/New Year parties as well as unmarried couples.

Smoking

There are specific smoking zones in the building. We urge the guests to cooperate.

Children

Children below 8 have complimentary stay. Regular charges on an extra person apply on older children.

Reporting an issue

You may call either the reception or the manager from your room and report your issue. If not addressed, you may escalate the matter to the director.

Tell me about food and breakfast.

Lunch, snacks and dinner are also available in-house against order. We only prepare vegetarian food and in fact, many of our corporate guests stay with us for the fresh, hot, home-made, phulkas, sabjis, dals, etc. There are over a dozen eateries within a radius of 1 km. If guests require any special cuisine, we can deliver the same to you from these eateries. Breakfast Breakfast is complimentary depending on the package the guests choose. Cornflakes, hot milk, fresh fruit juice, bread toast, butter, jam, omelette, one south Indian dish, coffee/tea/milk are offered.
What are the available amenities?

A flat is fully furnished with a sofa set and a centre table in the living room; dining set in the dining space; refrigerator, microwave, gas stove, cooking gas, cutlery, crockery, etc. in the kitchen; cots and mattresses to sleep comfortably; television with cable connection; wardrobes and a workspace with a table and chair within the bedrooms. On Request Iron box, iron board, hair drier and coffee/tea maker are available against your request. Please contact the manager regarding the same. Laundry Yes, we do have an in-house laundry facility. If required, a washing machine will be provided to guests on a long stay.
Will I get the same room that I have seen online?

All our rooms are similar and equally good. We always try to accommodate the customers’ preferred room. However, in case of exigency or guests on a long stay continuing on, we will be constrained to allot a different room, but an equally good one.
Do you provide pick-up and drop facility? What about local transport?

We have an arrangement to pick-up and drop our guests from and to the airport, railway station and bus stand, with prior intimation. The desired size of the vehicle along with a placard can be arranged. Local Transport We also make arrangement for local transport when you are in Bengaluru to cater to your work, business, liesure and health requirements. Guests can choose from an array of convenient and affordable packages such as 40 Kms/4 Hours, 80 Kms/8 Hours, etc.
How are you different from a regular hotel?

We have fully furnished and air-conditioned 1 bedroom and 2 bedroom flats with a living room, dining area and kitchen facility, at a relatively lesser price so that you need not be confined to four walls of a room as in case of a hotel. You will also have the liberty to cook food that you like if you are a guest on a long stay.
What kind of assistance will I get at The Tavern?

Our team is courteous and ever-smiling. We understand the ‘Value of Customer' and the ‘Meaning of Service’. Right from carrying your luggage at the time of check-in, till the luggage is loaded back to the vehicle while checking out, they are always there to help you. Daily housekeeping, bathroom and toilet cleaning, bedding, room service – all these are taken care of.
How is the safety and security at the premises?

We have a dedicated person for round-the-clock security. We have also installed CCTV cameras at strategic locations in all our facilities. Further, we are very selective and choosy about entertaining our guests. Only corporate executives and families are offered accommodation. ID proof and address proof for all guests are mandatory.
Is there any special package for those travelling for medical treatment?

We understand and empathise with the difficulties patients face in this world of rising medical costs. In this light, we offer the lowest possible prices to medical tourists who are visiting Bengaluru to avail medical treatment in Fortis, Apollo, Rainbow, Jayadeva, Sagar and other hospitals nearby, as a gesture of our sensitivity.
Do you have internet/wi-fi?

High speed, unlimited Wi-fi Jio internet facility is provided to guests free of cost. Guests browse, exchange emails, chat, other regular activities online for work, etc. To download files of more than 2GB (movies, videos, etc.) please contact the manager.
Can I pay for half a day?

We offer a 1-hour grace period for check-out beyond the 24-hour stay. If you check out within 6 hours after this grace period, a half-day charge will apply. For check-outs beyond 6 hours, a full day’s tariff will be charged. Cancellations made up to 48 hours before your scheduled check-in time are free of charge.
How do I cancel a booking?

Either party can cancel the booking by giving an advance notice of at least 48 hours prior to the check-in date. No charges applicable. However, for any cancellation within 48 hours of the expected check-in date, one day's charges for the number of rooms booked are payable by either party to the other.
How do I make the payment?

Generally, cash and UPI payments are accepted. Online transfers are also possible through NEFT/RTGS.
How do I book a room?

If you are satisfied with the facility, its location and the tariff, you may call us or send an SMS or an e-mail providing the details of your visit such as the duration of your stay, number of people and specific dates. Depending on the availability, we will block the accommodation for the requested dates. Text us on WhatsApp here. Call us here. Email us here.
Tell me about check-in and check-out times.

Guests can check in anytime between 9:00 AM and 7:00 PM, and the check-out time is 24 hours from the time of arrival.
Do I need to pay in advance for the booking?

Once we block your accommodation for the requested dates, we will send our bank details to you for an advance payment. 40% of the expected billing needs to be transferred or deposited into our bank account against which we will confirm your booking. No advance payment is required for company bookings.
What is the pattern of payment after check-in?

Guests staying for less than a week shall settle the bill at the time of check-out after deducting the advance amount. Guests on a long stay shall make weekly or bi-weekly payment depending on the advance paid and as mutually decided at the time of booking.